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Optimizely Customized Commerce

Optimizely Customized Commerce
Formerly Optimizely Commerce Cloud

Overview

What is Optimizely Customized Commerce?

Optimizely Customized Commerce is a headless PaaS commerce solution built to scale commerce results for enterprise brands.

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Recent Reviews

A great platform

8 out of 10
December 19, 2018
Incentivized
We are an Episerver partner and implement both CMS and Commerce solutions for clients and provide consultation services regarding the …
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Episerver Review

8 out of 10
October 11, 2017
Incentivized
We are an implementation partner of Episerver selling EPI licenses and solutions. Our clients include both CMS and commerce domains. We …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • CMS (25)
    8.9
    89%
  • Website integration (24)
    8.7
    87%
  • Product catalog & listings (25)
    8.5
    85%
  • Product management (25)
    4.8
    48%
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Pricing

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Unavailable

What is Optimizely Customized Commerce?

Optimizely Customized Commerce is a headless PaaS commerce solution built to scale commerce results for enterprise brands.

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

What is Wix?

Wix is a free, hosted website builder, designed to be user-friendly and customizable without requiring coding from the user. It is well-known for its eCommerce solution, which allows users to build an online store.

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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.5
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.7
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.8
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.1
Avg 7.8
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Product Details

What is Optimizely Customized Commerce?

Optimizely Customized Commerce is a headless PaaS commerce solution built to scale commerce results for enterprise brands. Customized Commerce is used to:

-Deploy branded headless content and commerce experiences using a single solution to modernize a brand
-Personalize, segment, and target experiences to consumers to maximize engagement and spend
-Leverage multisite capabilities for global brands and or brand expansion
-Use WYSIWYG editors and visual tools to manage enterprise-grade commerce experiences
-Integrate to external systems or compose unique solutions with Optimizely

Optimizely Customized Commerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Optimizely Customized Commerce Screenshots

Screenshot of Customizable checkout workflow to tailor customers checkout experience and increase conversions.Screenshot of Catalogs, custom attributes, UOM, catalog restrictions, and multiple sites are managed at once.Screenshot of Personalized promotions based on user web activity to drive conversion and increase average order value.Screenshot of Customized Recommendations ReportingScreenshot of Personalization

Optimizely Customized Commerce Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android

Optimizely Customized Commerce Downloadables

Frequently Asked Questions

Optimizely Customized Commerce is a headless PaaS commerce solution built to scale commerce results for enterprise brands.

BigCommerce, Adobe Commerce (Magento Commerce), and Salesforce Commerce Cloud are common alternatives for Optimizely Customized Commerce.

Reviewers rate CMS highest, with a score of 8.9.

The most common users of Optimizely Customized Commerce are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(53)

Attribute Ratings

Reviews

(1-13 of 13)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Optimizely is used as our CMS for managing contacts and products and for displaying our web catalog and processing transactions. It takes in data from both our ERP system and our PIM system. We also utilize it for managing, implementing, and connecting our Punchout System. We have automated SQL api jobs that run to connect up our CMS to our ERP/PIM
  • Job Management
  • Contact Management
  • User Impersonation
  • Product List Management
  • Brand vs Manufacturer vs Supplier Management
Optimizely works great for systems that will work alongside a PIM that have product catalogs of 2 million SKUs or less. The ability to connect Optimizely to PIM systems and ERP systems using jobs and then easily diagnose and troubleshoot those jobs is a strength of the system. Businesses that house over 2 million SKUs or that do not have a PIM system may find that the solutions are not for them.
Score 10 out of 10
Vetted Review
ResellerIncentivized
Optimizely Commerce Cloud is a great digital experience platform (DXP) that enables companies to create a digital-first environment by combining commerce and commerce. Whether selling products or services, Optimizely Commerce Cloud provides tools for marketers to manage and update a site, leverage tools to drive personalization, and grow sales.
  • CMS
  • Shopping cart
  • Customization
  • Personalization
  • More out-of-the-box features
Great for B2C and B2B solutions when trying to develop specific business rules. The tech stack, combined with a good partner development firm, will help companies hit their desired solution. It comes standard with search tools and the ability to tie into personalization tools. The ability to tie into other modules or platforms gives it a leg up compared to competitors.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Optimizely Commerce Cloud is used by the company to publish catalogs/products to be sold on the B2C market.
  • Bulk updates
  • Related items
  • Variants
  • Warehouse management
  • Product search in a catalog
  • Products without variants
[With Optimizely Commerce Cloud,] adding catalogs/products is very easy to do. Products are easily translated. I would love to see a search engine in the Catalog UI.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Optimizely Commerce Cloud is the platform upon which we have built a direct-to-consumer eCommerce website. It represents our brand to the end consumers and also facilitates the sale of products. All departments within the organization have a stake in the platform, but the primary interactions are within the Digital Marketing team, IT, and Product. Optimizely has given us an excellent balance between out-of-the-box functionality, and customization opportunities, which together allowed us to produce the eCommerce site we envisioned at an efficient pace, and to maintain and expand it on an ongoing basis.
  • Building blocks: develop in reusable pieces, rather than developing every page individually
  • Dynamic capabilities: data-driven and dynamic generation of content, rather than static
  • Headless platform: integrating with other systems and channels is easy.
  • Promos out-of-box capabilities are limited.
  • Catalog audit history could be expanded.
  • Talent pool for development could be expanded.
Very strong fit for mid-sized organizations that need more flexibility and customization as compared to canned or template-based offerings, but also want the efficiency and externalization that comes with a pre-existing, cloud-hosted platform (as compared to a full custom offering). Works well with a PIM and more mature catalog data in order to fully leverage the dynamic data capabilities.
Chris Osterhout | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
As a client partner, we look for best of breed solutions for our clients to solve their business needs. We use and recommend Episerver Commerce to any client that is looking for a solution including content management and commerce. Having a single, unified platform to work with not only eliminates the data silos that often exist between commerce and marketing but allow for a more personalized and contextualized experience which drives order volume and increase customer retention.
  • It integrates extremely well. It is very uncommon in today's digital ecosystem that e-commerce platforms stand alone. Most of them are ERPs, PIMs, CRMs, MAPs, etc., that power them. Episerver is built to allow for this level of integration and it makes the experience for the customer seamless.
  • It's pluggable. Unique to Episerver is the ability to tack on their other SaaS products with ease. If you want to add AI, you simply plug it in and it simply works.
  • It's fast. WIth eCommerce, speed is of the utmost importance. If the site is slow, users will abandon.
  • APIs - Their APIs are improving and if you are utilizing Epierver FIND, it's like a dream to work with. If you are aren't, there is definitely some room for improvement under the hood.
  • Commerce Manager - this is a legacy part of the product that is constantly being phased out (which is great). When it is gone, there will be a lot of happy folks :).
  • Developer documentation. As with any platform, this is an area that is continually being improved.
At least in my opinion, if you are looking for a .NET eCommerce platform that works on-prem or in a PaaS model, Episerver is the only platform on the market that performs well in those scenarios. If you are a mom and pop shop that is selling 10 t-shirts online, there are certainly more cost effective solutions on the market to handle that business need.
October 19, 2017

Episerver with Ease

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Episerver in running our online commerce site.
  • Easily add new products
  • Easily update products
  • Easily find products
  • Not always intuitive
  • Slow initial setup
Good for a basic setup of eCommerce where products get removed and added often or frequently.
Nadia Lotter | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Episerver is our e-commerce platform used by the e-commerce team. It's essentially in delivery for our B2C business and integration with our CORE ERP system. Having previously been on Magento, we were looking for a more intuitive e-commerce platform. One with a robust personalisation engine that focuses on content and was easier to use and integrate with. Episerver addresses all those needs, as well as being a stable platform hosted with Azure. We really struggled with Magento performance in the past.
  • Personsaliation
  • Content Management
  • Account Management
  • The commerce engine is not robust enough and we find this is not very user-friendly at all
  • The promotion engine could use a more user-friendly approach and is very complicated to use
It's well suited for all personalisation and front end requirements. The commerce engine, however, is clunky and difficult to use and a lot of what we would expect to be best of breed user experience for a commerce catalog management is not out of the box with EPI. We have had multiple customisations to the platform and for a retailer, there should not be so much customization required as it's extremely costly to manage. The VM/merch tool is non-existent and we really need this.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Episerver Commerce to manage product libraries for several brands in a consumer facing environment, additionally, we use this in a customer/closed user group only facing role. We needed a framework that was flexible, supported multiple brands, languages, and currencies, as we're a predominately MS software user, this .NET package was a good fit for us.
  • Very hard to call out any example of what Episerver Commerce delivers particularly well compared to other platforms
  • Visitor groups is useful for targeting content
  • Integration with inRiver PIM in DXC environment
Episerver Commerce is an all rounder; a good solution that can be built on. Integration and good partner support have been painful.
Josh Eason | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Episerver Digital Commerce powers Feizy.com. Feizy is one of the country’s largest manufacturers of fine hand-knotted, hand-tufted and power-loomed rugs. Administered by our marketing team and enabled by our IT group, the Episerver platform is Feizy's first foray into a rich, shoppable experience -- allowing our customers instant, self-service access to real-time inventory, pricing and account status. We are deeply dedicated to our customers, especially the design community; as artisans supporting other artists, Feizy chose Episerver for the robust toolset that would allow us to quickly and fully make our product discoverable and shoppable to the designer segment.
  • Quick and easy access to make real-time content updates
  • Comprehensive tracking and reporting of administrative and transactional events
  • Seamless integration with other popular platforms for card processing, shipping and distribution, ratings and reviews and more
  • Episerver Digital Commerce is brimming with valuable, useful tools. Organizing them all in an intuitive user interface is a challenge for any solution platform, and Episerver is no exception. Once you know your way around the system, it's easy to find what you need, but the initial journey can be a bit overwhelming. Be sure to partner with a qualified provider willing to handhold you through the integration and launch.
Episerver is excellently suited for SMBs and larger companies alike. It's particularly well suited for a company like ours: lean and nimble, moving quickly and that requires an easy to use platform that can meet changing business demands.
Gary Anderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using Episerver Digital Commerce as our primary website CMS and product information systems. We drive a global website with all regions and multiple languages for all product groups. EPi creates a single place where we can manage and distribute content globally and consistently. This allows oversight by a small group and flexibility for our authors to drive personalization and increased customer focused materials.
  • Manages our product data
  • Personalizes content based on persona type
  • Manages international sites including by region and language.
  • Additional flexibility in setting up content blocks and web templates
  • Increased options on managing persona's and personalization rules
  • Increased number of potential systems to integrate with.
Well suited to global organizations, especially B2B who aren't focused on transacting online, but more focused on presenting a broad portfolio range. For companies with a smaller set of products and product types, I believe that the personalization would work better and be able to drive specific customer experiences around products and solutions.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's used as a CMS platform for our public marketing and e-commerce websites. It is used by our consumer interactive group as well as e-commerce group. The number one problem it addresses was speed to make changes and roll out new content. Our previous systems were not efficient at allowing business users to author and publish content in a timely manner.
  • Allows developers to create a highly customized platform without getting in the way.
  • Pays a lot of attention to customer feedback, and rolls that into a product road map in relatively short timeframes.
  • Provides a good UI to author content, which is always difficult to keep up if you have an in-house system.
  • Tight coupling to database schema makes it difficult to deploy code with no downtime. This is on the product road map to fix, however.
  • The e-commerce portion of the product still has some older implementation frameworks, so functionality between CMS and commerce is not always consistent.
Episerver is a great platform for any team with .NET MVC experience. It is one of the few enterprise CMS/E-Commerce platforms that is truly .NET MVC. This allows your development team to take full advantage of all the latest .NET capabilities. It does a good job of being able to handle multi-tenancy, and many of the authoring tools are simple and make sense.

I can't think of any scenarios where it could not be successfully deployed.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Episerver Digital Commerce is used as our B2B eCommerce platform as well as for a CMS-only site for one of our brands. On the B2B side, it allows more than 10,000 customers to purchase our products in a secure, private portal. It is managed and used primarily by our marketing department, but customer service participated in user management and IT participates in the integration of Episerver with other systems.
  • Web content management -- the interface is drag and drop and makes it very easy for business users to create product pages.
  • In site search with Episerver Find -- it is easy to promote attributes and make quick tweaks to fine-tune results.
  • Integrate with other systems -- we have integrated with our ERP, our product information management system, our digital asset management system and our marketing automation system to take advantage of investments we have already made in content and customer data.
  • Cloud hosting -- generally the hosting service is good, but we do experieicne significant slowdowns when a new instance spins up.
  • Customizable promotions -- the promotions function offers many out-of-the-box options, but, for us, required a lot of customization to create the types of promotions we regularly use; this may be because our focus is B2B.
  • General out-of-the-box B2B features -- we are able to use Episerver quite well for our B2B needs, but our implementation partner had to do a fair bit of custom development to get us there.
I think it's very well suited to many scenarios, and it would be hard to beat it from an ease of use standpoint. I have not found an enterprise-level system that is easier for business users to use. It's great for web content management and catalog management via commerce as well as for personalization and the ability to serve up targeted content via user groups.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Episerver Digital Commerce is used by the Marketing Department to assist with ecommerce management. It assists with conversion tracking and reporting as well as POS processing.
  • Tracks orders which helps with ecommerce order management.
  • Assist with promotion code set up and sales for a better user experience on the site.
  • Helps to create A/B testing scenarios.
  • Can be too cumbersome from a navigation standpoint.
  • Difficult to set up new users and manage user security/authority.
  • It's expensive.
It is well suited for ecommerce platforms that need to manage products internationally as well as larger websites. It is less appropriate for smaller websites or platforms/products that are more local or nationally based.
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